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Lesson From Minute Maid: Use Concrete Language

This is what is reads on every carton of Minute Maid Lemonade:

Put Good in. Get Good Out.

You can taste and feel these words in every drop of Minute Maid.

We fill every glass with the delicious refreshing goodness you have come to expect from us.

All because, when it comes to life, we believe what you believe.

The effort you put in is equal to the good you get out.

Ultimately, these words are meaningless. There is not a single concrete word about the lemonade itself. And no wonder! It's hard to be specific and concrete when your product contains only lemon juice from concentrate and high fructose corn syrup. So the manufacturer instead relies on generic, abstract language that goes in one ear and out the other.

From the Green Room: Use concrete language whenever possible. This is what the audience will remember - and ultimately it's what shows you actually have something worthwhile to say.

Speaking Lesson from Hollywood

In the recent New Yorker profile of Ben Stiller, Tad Friend describes what a movie needs to have in order to be successful. He writes:

 "Then you need a whiz-bang ending, one that sends audiences out of the theaters, texting in rapture."

How often do you leave a speech "texting in rapture?" We often spend so much time on the body of the speech, that we forget to take the time to craft a powerful close.

Friend continues: "This requirement explains why many studio films fall apart in the last half hour, are reshot, and still don't work."

Yes, endings are hard.

From the Green Room: Even the most powerful speech falls apart with a bad ending. Save your best for last, and take the time to figure out how to end strong. While this is difficult, it is well worth the effort.

Beware the Swivel Chair!

Watch this Fortune 50 interview with Pam Nicholson, president and COO of Enterprise Holdings:



Great lessons in effective communication here. Nicholson is personable, poised, and clear. But unfortunately, she undermines herself by swiveling in her chair.  The back and forth movement is not only distracting, but also sadly lowers her status.

From the Green Room: When possible, try to avoid speaking in a swivel chair. If you have no choice, whatever you do - don't swivel!

Body Language:

I just listened to this terrific interview with Mark Bowden on the power of body language:



Bowden gives simple tips for ways to build audience trust. For example, he explains that if you tilt your head slightly towards the the audience while you speak,  the audience will be able to see your ear and thus feel that you are listening to them - even if you never stop talking!

From the Green Room: Don't assume that your words are sufficient to gain the trust of your audience. If your body language doesn't communicate your trustworthiness, even the most sincere speech will raise the suspicions of your audience.

Speaking Lesson from IBM's Ginni Rometty

Watch this talk by Ginni Rometty, the CEO of IBM:



Rometty tells a story that taught her the importance of risk-taking. She explains that sometimes we are so self-critical, that it prevents us from having another experience.

As a speaker, this dynamic is particularly challenging. It is easy to fall into the trap of being so self-critical - and so concerned about what others will think - that you are unable to be in the moment. And being in the moment - being fully present - is the secret to having stage presence.

From the Green Room: Is self-criticism preventing you from being fully present when you speak?

One easy way to break this pattern to take a few moments -  right before you get up to speak - and your body into its most confident state. Stand with your feet grounded. Maintain an open posture. Breathe deeply. Smile.  Even if you are feeling less than confident, this simple exercise will help  quiet your inner-critic so you can be present.

Embrace Mistakes

Watch this 4-minute TED talk by start-up guru Renny Gleason.

Gleason shows us how you can turn mistakes into opportunities to connect:

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Gleason ends his talk with the following message:

A simple mistake can tell me what you're not.

Or remind me why I should love you.

From the Green Room: Don't worry if you mess up. You will, and that's OK.What matters is how you respond. Sometimes your mistakes can end up being the part of your presentation the audience loves most.

When Content and Delivery Don't Match: Speaking Lesson from the High Line

In the Digital Empathy, an art installation by Julianne Swartz, on display at the High Line park in NYC, listeners hear loving messages in computer-generated voices.

 The effect is supposed to create a dissonance between the warmth of the content and the coldness of the speaker. While this makes for an interesting and provocative art installation, it is exactly the opposite of what you should do as a speaker.

 From the Green Room: If you want your presentation to be both understood and remembered, make sure your delivery is in sync with your content.

Coldplay/Beastie Boys Speaking Lesson

I love Coldplay's tribute to the Beastie Boys' MCA. This is a brilliant example of somebody stepping into the shoes of another speaker and being completely authentic.

From the Green Room: Public speaking isn't about having to become someone different in front of an audience. It's about expressing sometimes even someone else's words in your own voice. 

Find your voice and of course, fight for your right to party.

Great Improv Exercise

Here's a fun improv exercise that works on body language and can help you get out of your comfort zone when you deliver a presentation:

From the Green Room: The same words can have entirely different meanings depending on how you say them. Try rehearsing the opener of your speech using a variety of vocal tones and body language. The more you exaggerate this at home, the more free you will be to experiment with different forms of expression when it comes time to speak.

Rahm Emanuel: Raising Status through Stillness

Watch last night's CNN interview with Rahm Emanuel:




Notice the way Rahm Emanuel sits straight up in his chair, barely moving. Contrast that with Morgan, who moves more and leans forward, toward Emanuel. 

Emanuel's straight and still posture raises his status - giving him an even greater sense of authority. Morgan's movement and posture, on the other hand,  lower his status, making him seem more approachable.

From the Green Room: Stillness = status. When you get up to speak, decide whether you are aiming to raise or lower your status. If your goal is to raise your status, maintain a more fixed posture, keep your head still, and use minimal gestures. If your goal is to lower your status, use more movement and lean towards the audience.

Speaking Lesson from Introverts

I showed the following TED talk, "Susan Cain: The Power of Introverts" to my Advanced Oral Presentations class at the McDonough School of Business at Georgetown University:









One student commented that Cain's words held particular gravitas precisely because she is an introvert.

So true. We often assume that it's the extroverts who get more public attention - and who are more engaging speakers.

Yet introverts can actually have the upperhand. Because they say less, people listen more closely.

From the Green Room: Remember, less is more. Don't try to fill your presentation with noise. Leave room for silence. This may be more challenging for extroverts - but well worth the effort.

Passover Speaking Lesson

Passover begins tonight. Our family will gather together for the Passover Seder - the retelling and re-experiencing of the Jewish people's exodus from slavery in Egypt.

Certainly, there's a lot of important information to cover. So, why not make a Passover PowerPoint presentation and show it at the Seder?

 Aside from certain religious prohibitions, one can only imagine that a PowerPoint presentation would turn a potentially meaningful, exciting and interactive experience into a dreadfully boring and passive one.

The Seder plate, on the other hand, with it's various, colorful symbolic foods, is a brilliant visual. It is concrete, tactile, and a great trigger for discussion of the topic at hand. What's more, it helps the participants remember the information, even after the holiday is over.

From the Green Room: Next time you give a presentation, consider minimizing your usage of PowerPoint, which inhibits human interaction and connection. Instead, choose a prop to emphasize your point. When used correctly, a prop not only helps you communicate your message, but helps your audience remember it, long after you have stopped speaking.

The Power of Emotion: Lesson from the Solicitor General

 This morning on Politico, J. Lester Feder explores the question:

Did Verrilli choke? And does it really matter?

Feder quotes Arnold & Porter's Lisa Blatt, a former assistant to Verrilli:

Blatt said she was primarily surprised that Verrilli "didn't seem that excited to be up there." Given that this is one of the biggest cases in modern history, she said, "I would think it would be a blast to be up there."

Clearly, Verrilli's lack of excitement made just as much if not more of an impact than his actual substance. This is an unfortunate but easily avoidable mistake.

From the Green Room: People remember how they felt when they listen to you even more than the information they learned. 

No matter how unprepared or nervous you are, try to communicate positive emotion. At the very least, people will remember something positive from your presentation. 

How to Dress on Camera: Advice from Rachel Maddow

Today on NPR's Fresh Air, Terri Gross interviewed Rachel Maddow:



About two thirds of the way through the interview, Terry Gross asks Maddow why she chooses to dress the way she does on TV.

Maddow replies, "My idea about what I look like on television is essentially that I don't want you to not notice what I look like on television. I have this basic idea that what I am proud of...is based entirely on how good my argument is and how good the interview is and how well I say what I want to say... I want to create a neutral visual experience."

From the Green Room: Don't wear anything that will distract the audience from hearing what you have to say.